Shipping Policy

1. Delivery Timeframes

We strive to deliver your orders as quickly as possible. Our standard delivery timeframe is:

• Standard Delivery: 5-7 business days from order confirmation
• Express Delivery: 2-3 business days (available for select locations)
• Same-Day Delivery: Available in select metro cities for orders placed before 12 PM

Note: Delivery times may vary during peak seasons, festivals, or due to unforeseen circumstances.

2. Shipping Costs

Our shipping charges are designed to be fair and transparent:

Tip: Add items worth ₹4000 or more to your cart to enjoy free shipping!

3. Delivery Areas

We currently deliver to the following locations across India:

• All major cities and towns across India
• Remote areas (may require additional 2-3 days)
• PO Box addresses (standard delivery only)

4. Order Tracking

Stay updated on your order status with our comprehensive tracking system. Once your order is shipped, you will receive:

• Shipping Confirmation Email: Contains your unique tracking number and courier partner details
• SMS Updates: Real-time notifications about your order status and delivery progress
• Real-Time Tracking: Track your shipment through courier partner's portal
• Delivery Notifications: Advance notice before delivery attempt

Track Your Order: Log in to your account and visit "My Orders" to track your shipment in real-time.

5. Delivery Process

Our delivery process ensures safe and secure delivery of your orders:

• All packages are carefully packed to prevent damage during transit
• Signature required upon delivery for verification
• If you're unavailable, delivery partner will attempt redelivery or leave a notice
• Contact our support team to reschedule delivery if needed

6. Returns & Exchanges

We offer hassle-free returns and exchanges to ensure your complete satisfaction:

• 7-Day Return Policy: Return any product within 7 days of delivery
• Free Return Pickup: We'll arrange a free pickup from your location
• Easy Exchange: Exchange for a different size or color at no extra cost
• Full Refund: Get a complete refund if you're not satisfied. Note: Delivery charges will be deducted.
• Condition: Products must be unused, unwashed, and with original tags

Important: For detailed return and exchange policies, please visit our Returns & Exchanges page.

7. Contact Information

If you have any questions about shipping or need assistance with your order, please contact us at support@ajapaonline.com