Terms & Conditions

1. Use of Website

By using this website, you confirm that you are at least 18 years old or accessing under supervision of a guardian.

2. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3. Product Information

We strive to ensure that product descriptions, images, and prices are accurate. However, minor variations may occur. We reserve the right to correct errors and cancel orders if necessary.

4. Pricing & Payments

All prices are subject to change without notice. We reserve the right to refuse or cancel any order due to pricing errors or suspected fraud.

Platform Fee: A nominal platform fee of 1% is applied to all orders to support our secure payment processing, website maintenance, and customer service operations. This fee will be clearly displayed in your order summary before checkout.

5. Order Cancellation

If an order is canceled before shipping, a full refund will be processed within 5–7 business days. If canceled after shipping, delivery charges will be deducted.

6. Intellectual Property

All content on this website, including logos, images, text, and designs, is the property of Ajapa and protected by applicable copyright laws. Unauthorized use is prohibited.

7. User Conduct

Users must not engage in any illegal activity, attempt to hack, disrupt, or misuse the website.

8. Limitation of Liability

Ajapa shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or products.

9. Offers & Promotions Policy

9.1 General Terms

All offers, discount codes, and seasonal promotions (collectively, "Offers") are subject to the terms and conditions outlined in this policy. By participating in any promotion, you agree to abide by these terms.

• Offers are valid for a limited time only as specified in the promotional material.
• We reserve the right to modify or cancel any Offer at our discretion without prior notice.

9.2 Discount Code Usage

• Single Use: Unless otherwise stated, discount codes are limited to one use per customer.
• Non-Stacking: Only one discount code can be applied per order. Discount codes cannot be combined with other offers, sale items, or automated discounts.
• Application: Codes must be entered at checkout. Discounts cannot be applied retroactively to completed orders.

9.3 Exclusions

Certain items may be excluded from promotional offers. These generally include:

• New collection arrivals (within the first 30 days of launch)
• Limited edition or collaboration pieces
• Gift Cards
• Shipping fees and taxes

9.4 Minimum Purchase Requirements

If an Offer is contingent on a minimum spend (e.g., "Save ₹500 when you spend ₹2000"), the threshold is calculated based on the subtotal of the items after any other applicable discounts and before shipping and taxes.

9.5 Returns and Exchanges

• If you return an item purchased with a discount code, you will be refunded the amount actually paid (the discounted price), not the original MSRP.
• In "Buy One, Get One" (BOGO) promotions, if a partial return is made, the discount is forfeited, and the refund will be adjusted to reflect the full price of the retained item.

9.6 Free Shipping Promotions

Free shipping offers apply to standard shipping only within our designated shipping zones. Expedited or international shipping may incur additional costs unless explicitly stated otherwise.

9.7 Fraud and Abuse

We reserve the right to void any Offer or cancel orders if we suspect fraudulent activity, unauthorized code distribution, or a violation of our Terms of Service.

10. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Gujarat.

11. Contact Information

For any questions, contact us at support@ajapaonline.com